The Social Element

Moderator and Engagement Specialist - Bosnian, Croatian, Bulgarian, Czech, Estonian, Hungarian or Latvian

Services - Remote, Remote, Multiple Countries - Contracted

Are you passionate and savvy about #socialmedia?

Do you tweet, post, and share, even in your sleep?

Do you speak Bosnian, Croatian, Bulgarian, Czech, Estonian, Hungarian or Latvian?

If your answer is yes, join us and be part of our amazing, award-winning team!


At The Social Element, we are experts in social media moderation, engagement, insights, strategy, and much more! We work with our clients to give the best social media experience to their customers, and, in order to do this, we need to grow and expand our team. So now we are looking for passionate, multilingual social media experts to join our talent pool who we can call upon to join our team of Moderators and Engagement Specialists on a freelance basis, as and when needed.


“What’s a Moderator and an Engagement Specialist?” We like to think of our Engagement Specialists, along with our Moderators, as our knights in shining armour! They protect our clients’ brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.


Our Moderators and Engagement Specialists work on a freelance, project-by-project basis, so we are looking for people who are flexible, and feel comfortable working on a casual basis, as and when needed.


Interested? Want to know more?


About Us


We were awarded the new Social Agency of the year, and have just been named as a finalist for the Attracting and Retaining Talent category at the BIMA Awards 2017.  What’s more, we work with some of the world’s biggest brands, including Lego, MTV, Toyota, Oreo, Gatwick Airport, KLM, Primark, and many more.


We provide the opportunity to build up your experience as part of an incredible global team. We offer training and a flexible schedule, as you’ll work from the comfort of your own home.


About You


You are self-motivated and comfortable working remotely.


You will have a native level of Bosnian, Croatian, Bulgarian, Czech, Estonian, Hungarian or Latvian, along with a good understanding of written and spoken English. Your background experience comes from either engagement, social customer care, translation, copywriting, moderation, and/or community management.


You are confident with digital technology and you know the latest trends in social media like the back of your hand. Most importantly, you’ll have a sound judgement and brand awareness, as you will be posting responses on behalf of our clients, adhering to their guidelines, policies, and tone of voice.


Key Responsibilities


  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels
  • Understand the client’s tone of voice and brand guidelines, so you can communicate with customers efficiently and effectively
  • To respond to complaints, queries, and to engage with the online audience
  • Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
  • Complete shift reports (internal reports) accurately and on time


The Social Element Values


Work according to the company values:


Do it well

Be one team

Do the right thing

Keep pioneering

Make them smile


Skills & Experience


  • You’ll be expected to already be immersed in social media, but also show a willingness to keep up-to-date with industry standards, research, and best practice
  • Commercial community and social media management experience, either with a brand or digital agency
  • Native-level Bosnian, Croatian, Bulgarian, Czech, Estonian, Hungarian or Latvian?
  • Fluency in English
  • Attention to detail is a must
  • Experience in using Facebook, Twitter, Instagram, and YouTube; experience with platforms such as Pinterest and Google+ would be a bonus
  • Confident using, and learning about, new social media technology


How to Apply


If you love social media, enjoy flexibility in your life, and would like to kickstart a career in the social media industry, then this is a great opportunity to work with our award-winning agency.


Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:


  • Language(s) you are applying for
  • Whether you are applying for moderation or engagement work (or both)
  • Details of your social media experience
  • Details of where you are currently based/located
  • Why you are interested in working with The Social Element


**Please note that this is not an open vacancy. We are always interested in looking for candidates who feel their skills could fulfill future projects at The Social Element. Please, submit your CV to be part of our talent pool for future exciting opportunities with the team.


The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

Apply: Moderator and Engagement Specialist - Bosnian, Croatian, Bulgarian, Czech, Estonian, Hungarian or Latvian
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