The Social Element

Moderator - French

Services - London, United Kingdom - Part Time

Have you ever fancied working in the social media industry but didn’t know where to start?

Are you savvy about all things social media?

Do you speak native-level French?

Answered YES to all of the above? Then, we want to meet you!

At The Social Element, we help the world's best known brands and agencies build amazing relationships with their customers.  We offer a full range of social media services which ranges from moderation, insights, content creation, localisation to social media customer care and engagement.

Currently, we are looking for a native-level French Moderator to provide online moderation services to our clients.  In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required.  Your role is key in providing a positive social experience to the users. In order to do so, you’ll be reviewing graphic images and written content that violates the guidelines of the community.

**Please note that this is not an open vacancy. We are always interested in looking for candidates who feel their skills could fulfill future projects at The Social Element. Please, submit your CV and Cover Letter to be part of our talent pool for future exciting opportunities with the team.

 

THIS JOB IS FOR YOU IF:

  • You have native-level French along with fluency in written and spoken English.
  • Your background experience comes from either community management, translation, localisation, moderation, customer service or social media management.
  • You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand. 
  • You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines. 
  • You have strong communication skills and you know how to “read” between the lines.
  • You have an easy way around computers and new technologies. You can easily pick up the use of new apps and programs in no time.

 

WORKING HOURS:

We currently are looking for people with any availability during the week and weekends. 

 

WHAT YOU’LL DO:

  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels
  • Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
  • Respond to complaints, queries, and to engage with the online audience
  • Be responsible for the reputation of the brand online
  • Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
  • Collate and share feedback and insights gained from social media management of the client’s channels
  • Complete shift reports (internal reports) accurately and on time


WHAT TO BRING:

  • You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
  • Commercial community and social media management experience, either with a brand, or digital agency
  • Native-level  French, and fluent in written and spoken English
  • Attention to detail is a must, as you’ll be publishing content publicly online
  • Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
  • Adept at collating and analysing social media data for client reports
  • In-depth knowledge of social media platforms and their audiences
  • Confident using, and learning about new social media technology


HOW TO APPLY:

If all this sounds like you, simply upload your CV and a covering letter (or a link to your cover letter video if you prefer).

*Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

  • Details of your personal/professional experience in social media
  • If you are happy to work on a flexible schedule
  • Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

Apply: Moderator - French
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